This guide was elaborated by cmsmasters team specially for the premium WordPress themes, that were released before August 2013. The described features have much in common with the latest products, but there are some significant design and performance peculiarities.
If you’re not quite sure whether this documentation can be used for your theme or not, please proceed to this page and choose the theme you use – it will redirect you to the correct documentation page.

We will constantly add new FAQs and descriptions to make this guide more detailed and handy. Our goal is creating universal and intuitive guidance.

But, of course, feel free to contact us if having some questions beyond our “How To” instructions and FAQ's.

Please note: most of the pages of this documentation have FAQs in the bottom of the descriptions. So before contacting us please make sure to read them through.

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FAQ

theme installation and basic setup

I’ve tried to install the theme, but I get this message: “the style.css is missing”

This is a common issue. Please read the second part of this article.

Don’t forget you shouldn’t install to your wp-content/themes the entire theme archive received from Themeforest (with all docs and fixes).

Please, make sure to follow carefully our instructions on theme installation. You can find them here.

The last thing you should check is… What is the actual product you’re trying to use: a WP theme or HTML template.

Yep, it happens.

People buy HTML templates and try to install them as a WordPress themes.

If you’re one of those unfortunates:

Oh, bad luck. But it’s impossible and fully beyond our control to provide refunds or exchange themes, as all selling rights belong to Themeforest. You can still try contacting the Envato support to get your money back.

Please, be careful next time.

How do I update the theme?

Our themes have no automatic update feature, that's why you should do it manually.
To update the theme, please, follow to your Downloads tab on Themeforest and click “download” to get the fresh theme archive. Then unzip it and follow to Updates/Fix_# (for instance Fix 1.2.3) and open readme.txt, you'll find the instruction on update there. Basically you should replace some files at your server. Copy theme folder (written with lower case letters - for instance "clockstone") from Fix_# to your server "wp-content/themes/" and replace existing files.

Please, make a backup beforehand - just in case. If you have made some code changes in style.css or any other files, the update can harm your customization. You should copy changed code to the new file.

Once you have updated the files please activate "TwentyTwelve" or any other theme and then activate our theme again.

I can't install the theme via WP dashboard!

Please, try to upload via FTP to your server. Usually server doesn’t allow to install themes via WordPress if they’re bigger than 2 or 10 Mb.
You don't have to be a professional to proceed. - it's easy.

To upload theme to your server via FTP you need to copy all theme files from the .zip folder to wp-content/themes/ directly on the server (don’t forget to unzip before uploading).

Don't use the entire archive got from Themeforest - just a main theme. Thereafter our theme theme will be available for activation in WP admin panel: Appearance >Themes. And you may use it after clicking “Activate”.
You'll get detailed instructions here in the online docs.

After installing demo content navigation menu is messed. What should I do?

Note: If you use our Demo Content, please, be aware that WordPress importer plugin doesn't copy theme settings, only content. So you need to set the Primary Navigation in Appearance > Menus to make it look like on our demo.

manage-menus

WordPress codex has a very detailed instruction about how to manage Menus. You’ll find it here.

I installed Demo Content, but all the images don't show up. Why?

It’s ok. We have colored placeholders instead of most of the images in the Demo content.
The thing is that we don’t sell images, they were used for preview only.
Demo content helps you to set your site up, but not fill it with actual content identically to our demo preview.

If none of your images appear despite the fact that you have tried to upload them from scratch - then most likely you haven't set the access permissions for the appropriate files on your server.

Please, make sure the folder /wp-content/uploads (which you had to create first) has the “777” access settings.
Also make sure the following folders have the “777” access permissions either (please note: you should not create the folders if they don't exist in your theme):

  • /wp-content/themes/theme_name/images/cache (no such folder in Kindness, Ambleside, Echolake, Expresso, Goldenway, Willbridge)
  • /wp-content/themes/theme_name/images/social_icons
  • /wp-content/themes/theme_name/images/theme_icons
  • /wp-content/themes/theme_name/images/bgs (no such folder in Oakland, TryMee, Kindness, Shepard, Echolake, Expresso, Goldenway)

Here the theme_name is just a sample theme name which you should replace with yours - for instance /wp-content/themes/clockstone/images/theme_icons.

You can set these permissions via your FTP client. Open a drop-down menu by clicking the right mouse on one of the folders, specified above. Choose there “access rights” (or maybe something similar) and make changes. Also apply this for the subfolders and nested files.
Please, don’t set the “777” permission rights to the whole theme folder or wp-content for security reasons.

Demo content does not replicate a demo preview!

Our Demo content is not an exact copy of our preview, but a perfect guideline to build your website, in addition with this online documentation.

The WordPress importer plugin, which adds a demo content (so as the integrated importer in Clockstone and Cleanple themes), is not supposed to add sidebars and page settings - it adds a content only - i.e. posts, pages, menus, images (we have no real pics in the demo content, as they were used for preview only - one gets colored placeholders which are easy to replace with other images). If you'd like to set up all the widgets in sidebars, configure menu, etc. - you may read this online documentation.

Otherwise you can always contact our support guys - and they will be happy to provide you the list of widgets or even video screencasts about how to set things up!

Can't upload images. Slider images do not show up.

Please, make sure the folder /wp-content/uploads (which you had to create first) has the “777” access settings.
Also make sure the following folders have the “777” access permissions either (please note: you should not create the folders if they don't exist in your theme):

  • /wp-content/themes/theme_name/images/cache (no such folder in Kindness, Ambleside, Echolake, Expresso, Goldenway, Willbridge)
  • /wp-content/themes/theme_name/images/social_icons
  • /wp-content/themes/theme_name/images/theme_icons
  • /wp-content/themes/theme_name/images/bgs (no such folder in Oakland, TryMee, Kindness, Shepard, Echolake, Expresso, Goldenway)

Here the theme_name is just a sample theme name which you should replace with yours - for instance /wp-content/themes/clockstone/images/theme_icons.

You can set these permissions via your FTP client. Open a drop-down menu by clicking the right mouse on one of the folders, specified above. Choose there “access rights” (or maybe something similar) and make changes. Please do not apply these changes for the sub-folders and nested files.
Also don’t set the “777” permission rights to the whole theme folder for security reasons.

If you have a Jetpack plugin please disable it to make your slider work properly (this regards specifically Clockstone and Cleanple).

As might been known we haven’t made any tests and can neither confirm nor deny, that our themes that run the first admin panel type from cmsmasters (these are: Clockstone, Cleanple, Pacifico, Qreator, Oakland, TryMee, Kindness, Shepard, Brilliant, Expresso, Echolake, Ambleside, Goldenway and Willbridge) would work properly with any plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible) and thus we don't guarantee compatibility with any additional plug-in for these themes. So if you have some, please, deactivate them one by one to see which one affects and remove it.

I can't set the '777' permissions for any of theme folders!

This would be helpful to know if when trying to change the CHMOD permissions it gives you the following error:
"550 Could not change perms on theme_icons: Permission denied
: /wp-content/themes/theme-name/images/0777 theme_icons"

Probably your hosting provider doesn't allow to set "777" CHMOD permissions.
Please, contact your hosting support to get a resolution.

I'm working on a local server and experience some troubles with your theme.

Some local servers have incompatible settings.
Please, move the site online – it should solve the issue.

Generally we recommend to develop web sites online, because it’s barely possible for us to help you having no wp-admin and FTP credentials. Every case is special and needs deeper consideration.
The most convenient way to get it sorted asap is move the site online and submit a personal support ticket if the issue remains.

The theme is very slow from both back-end and front-end.

First of all check whether our demo preview is also slow.
Our sites are located on a paid server.
If it's also slow, check your system parameters.

Our themes have a very wide functionality - it may slow down a bit.
Problem may be caused by large distance to your hosting and by your browser/system.
Also server firewall can slow down process as we have some external links right in our admin panel - you may get to know if there's some restriction.

Generally the load speed depends on your server parameters and the content. If you have wide media library, it may affect either. Your images should be optimized for web. Try to use .JPEG instead of .PNG

I can't update WordPress! I get an error or a blank page

Some of the themes from our profile can give an error when trying to update WordPress. Don't you worry if such an issue occurs - you will be able to overcome the problem quickly and easily.
If you experience troubles with updating via WP admin panel, just follow the steps described below.

First of all please find this file at your server:
wp-content/theme-name/functions.php
Here "theme-name" is just the sample name of the theme, you should replace it with yours - for instance "shepard".

Find the 106 or 103 line (for the default theme configuration)

And delete this line:

require_once(CMSMASTERS_FUNCTIONS . '/update-notifier.php');

or simply comment it so it looked like this:

// require_once(CMSMASTERS_FUNCTIONS . '/update-notifier.php');

Save changes. Reload theme page.
Then find in your dashboard this message:

WP update

And click "Please Update now". Afterwards click "Update Now" in the appeared window like shown on the screenshot below:

update now - wp

You might need to enter your FTP data.

The installation usually takes a couple of seconds.
If experiencing any issues please activate some other theme - for instance "TwentyTwelve" - and update WordPress, then you may activate our theme back.

When the installation is finished you should uncomment the 106/103 line or paste it back and save changes in functions.php

I'm trying to add a plugin but I get an error

As might been known we haven’t made any tests and can neither confirm nor deny, that our themes that run the first admin panel type from cmsmasters (these are: Clockstone, Cleanple, Pacifico, Qreator, Oakland, TryMee, Kindness, Shepard, Brilliant, Expresso, Echolake, Ambleside, Goldenway and Willbridge) would work properly with any plugin, except of WordPress Importer or Contact Form 7 (which are 100% compatible) and thus we don't guarantee compatibility with any additional plug-in for these themes. So if you have some, please, deactivate them one by one to see which one affects and remove it.

If you have a Jetpack plugin active on Clockstone and Cleanple WP theme please disable it to make your slider work properly.

If you'd like to have a plugin-compatible theme, we advice you to buy Halsey WP theme, Crystalline WP theme or Increase WP theme by cmsmasters - they supposed to work fine with most popular plugins. Yet we did not tested all of them for WooCommerce either, some of our users say it works fine after some minor code modifications.

Why don't you make your themes compatible with IE7?

The thing is that IE7 is an old browser version and not popular. The possibilities of this browser are not enough for contemporary web design needs. It does not support most of the animation effects, the scripts work with faults so the site looks messy.

You can see the browser usage stats here. Even less than 1%.

As you see, it’s irrelevant to support IE7 nowadays.

Theme installation basics

Once you install WordPress (see details here) and logged in to admin panel, you can install our theme.

There are two ways to install themes that run the first cmsmasters admin type:
1. Upload via WordPress admin panel (only for Cleanple, Clockstone themes and the ones that run our second custom admin type)
2. Upload via FTP directly to your server.

Once your theme is installed, you can customize it by yourself from scratch, or use our Demo Content (see more about it in the relevant chapter).

The FAQ's are above. Please make sure to follow all the appropriate steps carefully before contacting our support.